30 GB Zune Issue Update

re: 30 GB Zune Issue Update

Isis — Thu, 19 Nov 2009 22:22:18 GMT

Well on Tuesday November the 17 my zune had stopped working in 4 block n like before it did that,i had turned it on to the radio station and on accident i turned it to another radio station so i had tried to make it play but it wouldnt and so i had turned it off and it never came back on.So wen i got home i plugged it up and the zune charger that it had came with it did not work but my charger works perfectly fine so my sister had gave me a back up that had came with her zune and that one works perfectly fine to.But everytime i plug my zune in with the charger that it had came with,a lil message at the bottom of the screen comes up sayin that "One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it.For assistance in solving this problem,click this message."So i had clicked on it and it showed me in bold letters"unknown Device"but my Zune was charged all the way but now its dead what should i do?

re: 30 GB Zune Issue Update

WAK — Fri, 23 Jan 2009 03:21:25 GMT

My computer refused to make the upgrade from 2.5 to 3.x of the Zune software. It gave an error and would not upgrade. That apparantly saved my Zune. The firmware upgrade with V 3.X of the Zune appears to kill the 30GB Zune. My son was able to upgrade his Zune software on 01/20/2009 and his 30GB Zune became a brick. Whatever this upgrade does is not reversed by clearing the Zune and then reinstalling version 2.5 of the firmware. I was able to do this with his Zune and it was still a brick. It would work for a short time as long at it was connected via USB cable to the computer with version 2.5 of the Zune software on it, but as soon as it is disconnected, it starts the cycle again and again. My working version of the Zune firmware is V 2.5 (1614) Bootloader 435.

The Zune 3.X software crashed my Zune software on my desktop (XP) and would not install. I did not attempt to update my laptop. so now I can only add and remove items from my Zune with my laptop (Vista)

re: 30 GB Zune Issue Update

NoMoreZunes — Tue, 20 Jan 2009 03:23:30 GMT

Same thing I think. Mine started out freezing like others, now it shows the Zune screen booting, flashes to Please Wait (in a few languages) and then reboots. So my comp never recognizes it so I can never try to put new firmware on it. This sucks!

re: 30 GB Zune Issue Update

Me — Fri, 09 Jan 2009 17:36:47 GMT

Lol, How do you fix something that's already dead? Necromancy maybe? Makes me glad that my 30 gig died a while ago.

re: 30 GB Zune Issue Update

Mykel — Fri, 09 Jan 2009 13:33:17 GMT

It just shutdown on the bus at the same time as three others how exactly does that happen unless Microsoft planed it to happen?

re: 30 GB Zune Issue Update

vp — Thu, 08 Jan 2009 00:33:42 GMT

George, how do you "reformat" a Zune?????

re: 30 GB Zune Issue Update

George — Wed, 07 Jan 2009 18:45:32 GMT

My ZUne 30 crashed like all the others. I had to wait 4 days to get back to work to try any of the suggestions. After 3 calls to Tech support with no results ( they basically told me the same thing each time), I reformatted my Zune and reloaded the software and all my media. I had to resync my favorites playlist, other than that, it went well. I can't believe that MS can't figure this one out. (And I have had prior experience with Ipods freezing and crashing and having to be replaced. Not to mention how scratched the older ones got. No one is perfect.)

re: 30 GB Zune Issue Update

Frank — Sat, 03 Jan 2009 14:48:40 GMT

I have two Zune 30GB players that have turned into a BRICK! I can't get them to connect to my PC with the sync cable after letting the batteries go completely dead as per Microsoft's Quick Fix Solution. I called Microsoft's Zune Tech Support and they said to call back in about a week. Screw this! I went out to Wal-Mart and bought two Zune 8GB players.

re: 30 GB Zune Issue Update

dave — Sat, 03 Jan 2009 07:17:23 GMT

Mine bricked on NY Eve, and I had it working again on NY Day.

First, let the battery drain completely dead. Plug in to charge it just enough to boot. Then reset it to factory (I found the technet doc on the Zune.net site). It erased everything on the Zune. I rebooted and updated the firmware, and it has now been working fine for a couple of days.

That makes it sound easy, but it was really not. There was a lot of monkeying around to get it to reset, and even more to get it to boot again after the reset. Afterall, you have to do the reset plugged in (because your battery is dead), even though the docs don't tell you to plug it in until after it's been fully reset. Then once it completed the reset, it didn't reboot, because it was plugged in. So you have to wait for the battery to die again. Then it took a couple of shots to get it to boot up again, but once it did, all was good (other than needing to reload all my songs which took an entire day).

Bottom line is that it works now though. I can't complain about that.

re: 30 GB Zune Issue Update

anngan — Sat, 03 Jan 2009 02:18:44 GMT

Mine is working now.

re: 30 GB Zune Issue Update

anngan — Sat, 03 Jan 2009 01:21:56 GMT

Ok it's fully charged but it still won't turn on. What do I do now.

re: 30 GB Zune Issue Update

dfareaper@hotmail.com — Fri, 02 Jan 2009 22:34:33 GMT

I think its really funny, all these people complain about how they had a problem with their zune not working. there are always way around problems if you just have the patience. Microsoft easily has the best customer service Ive had to deal with as far as technology goes. got a problem? call em. theyll either tell you how to fix it or in the case of 360's and zunes still under warranty, theyll just flat replace em (with the exception of the evil program known as windows...) glitches happen, big deal, its not the end of the world. who owns a zune that would honestly consider going back to ipod just because of this little problem? personally, i used my phone as an MP3 player for the day. paid $5 at radioshack for a headphone adapter so I could use my standard headphones and plug it into my car stereo. they fixed the problem (or so they say, either way, the 30gb zunes work now) ye of little faith

re: 30 GB Zune Issue Update

BrickLayer — Fri, 02 Jan 2009 22:24:52 GMT

I let the battery drain a dozen times since Jan. 1 and nothing - the damn thing is still a brick. What the @#*$?

re: 30 GB Zune Issue Update

Jason — Fri, 02 Jan 2009 19:48:51 GMT

Not working still. I followed all of the tips!!!!!!!!!

re: 30 GB Zune Issue Update

Ash — Fri, 02 Jan 2009 18:18:35 GMT

My Zune only has the backlight come on, when any of the buttons are pushed. There are no words, logos etc just blank screen with backlight on. Any ideas what is wrong? and what to do about it? Thanks