Sorry for not being excited about this.  Seems to me to be a bad thing for the consumer (me).  Then again, the times I have had to use phone support it was a pretty bad experience anyway...

Will we be able to de-register a zune from our account, via the Support site now?

Through all the times I've used support, I've never had a bad experience. (except for when they didn't want to replace my Zune because I didn't have the recept, but that was solved.

One thing that will greatly improve Zune support, at least over the phone, is if you get rid of the overseas customer support, which one can barely comprehend because of the thick accent & language barrier.

So when is UK support coming? Even as a trial run?

Ian - um, when they announce the zune in release in the uk and  then release4 it you can expect support.

perhaps a Zune wiki that allows users to update.  I've seen some great support wikis in use.

\\Greg

Why does my ZUNE keep freezing? and what can I do to get it to play again? PLEASE HELP ME

The de-registration within Zune is aggravating. Once every 30 days? I have the software seeing two computers registered when I only use one. My fault I guess, installed Windows 7 on a previous Vista machine, didn't think to de-register before. Named my system the same as before, then thought I was de-registering the old system when i just de-registered the system I'm using. Now I just renamed my system different and probably the Zune software will see it as a third system. Grrrrrrr... just allow unlimited de-registration already.