Music, culture, and the inside scoop from Cesar Menendez,
a Microsoft employee working on Zune - Microsoft's new music project.

March 20, 2007

Update on the Update - From the Release Manager

I connected w/ James, the release manager for Zune, and got the official word: “Hey C, I know all of your blog readers are eagerly looking forward for the release of the Zune 1.3 Update.  I feel their anticipation on the update, and I am very eager to get this out to all of them...  I can’t comment on the exact date just yet, but it will be soon, as it’s in the final testing and processes to get released," he says. So there, you have it, dear blog reader: soon.
 |  Tuesday, March 20, 2007 9:15 PM  |  150 Comments
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Matt

It's completely pathetic that the first thing I did this morning was check to see if the FW update was available.  Before eating, showering, etc...  It was like being a kid at Christmas.

Well, except that when I was little I wasn't wanting Santa to bring me a patch so that the toy I already bought would stop skipping.  Back then I just wanted a Merlin.

Zune Santa comes down the chimney, kicks you square in the jewels, and walks out the back door with nary a word.

Coming Zune?

I want 'Zune' to become 'Z-now'!

Dammit.

timedrifter

Nooooooooooooooooooooooooooooooooooooo

~sigh

timedrifter

that was a bad update, dam it's dark in here

Chris

haha i did the same thing this morning. woke up and went straight to the computer, buuuut noooooo.  got all excited for nothing! lame

Stuart

I thought it was supposed to be released today. :(

http://www.lotropolis.com

madbikeskilz

I wish Soon stood for an exact date around here.

DD

Absolutely pathetic to get told today that today isn't the release date after all...why wait until people's expectation is on the all time high and then throw news at us that's not even proper news, because we don't even have a new date to look forward to now.

I just don't get why no one let us know before because the Zune team blatantly must have known before today that they weren't gonna make the supposed deadline. All my mates will be ridiculing Microsoft and I'll have to agree.

Not a good idea to keep your fans in the complete dark about everything

Nelson

This is why you NEVER NEVER give a date when making a firmware announcement. You can give something like "mid march" or "early april" or even "soon", all of those are better than a date.

Frankly, I'd rather be told "soon" than be given a date that's not met. I don't really care, because I understand how complex these things are but other people might not be as understanding. This exact problem plagued Vista as well.

Kevyn with a Y

Cesar, the timestamp on this post says "Tuesday, March 20, 2007 9:15 PM"

But that's in the future! What gives?

timedrifter

since your in the future could you let us know what year the FW update will be launched, i am betting on 2009.

admin

Nelson, I hear you - lesson learned (for me).

Tim L

Is that girl in the lower right corner of the web site givign us the bird?  She looks angry, just like most of the people who saw the date when the update might be released, and now are dissapointed when it is not ready yet.  

Seriously, i'm glad we were told the target date, and I'm okay waiting for it to pass all the testing needed before it's released.  I'd rather not break something else trying to fix the current problems.

Thanks for the update.

Lunaclown

I have to say that I'm a little disappointed with the non release of the update.  I agree with what was said about not giving specific dates as that is just setting up people for disappointment.  Man how I was looking forward to the 20th to stop my skipping problem.  :(

JHAirForce05

I really dont see how it take this long to fix these bugs.  I remember went there was a problem with an Itunes release and it was fixed within a week.  We have been waiting for 4 months.  I also cant believe that there hasnt been features added yet.  Its really starting to make me wish I kept my Ipod!

Nelson

I've never had this skipping issue, it must be horrible for people who do.

Actually, I do hear a slight clicking with some songs on some albums (probably two) purchased with Zune Pass. Not sure if that's the "skipping" people are talking about.

Ub3rg33k

This is extremely disappointing.  My Zune has been sitting unused because I can't sync to it anymore.  The software can see it, but no amount of cajoling can convince it to start a sync.  MS tech support was no help and their only words of encouragement were "maybe the next firmware update will help fix it".  Instead of possible deliverence today, I'm  playing out the scene in my head from Spaceballs when they come upon "now" and staring at a nonfunctioning Zune.

Jonathan Broderick

This Blows

cpare

Coming from a software company (not Microsoft, but I could see them buying us), and being one of the people that do patch testing I can assure you that sometimes you don't know that a patch will actually hit the streets until hours before the publish time.

Everything has bugs, sometimes it's a gut call to release a patch that fixes a dozen issues, knowing it creates 2 new items.  I think thats what the MS team had to weigh last night, and I am confident they made the right decision.  

Last thing we (MS and Users) want is for 80% of the population to get a new bug when they are trying to fix a bug that effects 30%.

Speaking as a user that doesn't experience any of the bugs that are going to be addressed, I am glad they chose to hold back an update that might have made my ZUNE experience worse.

My most requested enhancement: WebCast support, the software I am using sucks least of all the software I have tried, and I have tried a lot of software.

Lastly: Push the clock request down to where it should be, if your spending $200+ on a media player, you probably already own a cell phone or PDA with a clock on it already.

Ricardo Dawkins

Well is this soon as Zune or soon as late in June ?

kdog

Cool!! Cant wait. Too bad there wont be any new features though.

Ricardo Dawkins

and BTW, here come the flamebait from the ifanboys. Brace yourself, ppl and Zune Team.

Horrible.

AO

Let's be realistic though, if the FW had been released today there would have been just as many, my guess is more, comments about how it didn't do this, that, or the other thing.  I thankfully haven't had the skipping issue so I understand the frustration those people who do must feel.

Woody56292

Man that sucks, i don't have the skipping issue, so I don't really care about the Firmware update, but I was still a bit anxious to download it.

( just to see if it made my zune run even faster )

( or allowed me to change the metadata on my zune videos )

Kool_Aid_Man_DP

THis bites the big one, Oh Yeah!!!!! And is really stale, FAlse Promises?????? SO The people that have these Zune's are suppose to sit and wait longer and watch their battery drain while the thing is "skipping" When, where and how do we get the answers, along with this download????????

I'm out!

Sean

Can't say I'm not sad about it not coming out now.(I was the MARCH 20th! Guy) But oh well. Now that I see what's in the update it really don't care anymore. Please put some new wireless feature in this new one coming out.

Matt

I saw the debit pop up on my online banking for another month of Zune Pass- another month of skipping.  A really keen Marketing idea might be to throw a credit the way of those who are suffering through this.

TiredFan

hmm, ok! hopefully we wont have these issues in the Europe release.

Good luck.

sjgmoney

Cesar and Microsoft ares being punished a little unfairly here guys.  Trying to be helpful C gave us this date "around" which the update would come.  The fact that it might be a day or a week later or earlier for that matter shouldn't be grounds for grumbling.  Let's not shoot the messenger here people, lest the messages stop coming at all.

Naris

Well that's rather cruel to set up a date and let all fans expectantly wait for it... then smash their dreams of a functional player.  I can understand not wanting to put in new bugs but geez... now everyone who woke up early to update their Zunes are disappointed...

TheMan

Is the ZUNE team actually taking their product seriously? If they did, there would be no delay. Xbox team might have to take this over and GET THE JOB DONE!!!!!!!!!!!!  WE'RE PISSED

Lunaclown

No doubt sjgmoney.  The people with the skipping problem are a little frustrated (myself included) but I will go so far as to say that I'm not mad.  I realize that things take time and the update is coming soon.  I'm sure that I can live with my display set to "always on" for a little while longer.  I do appreciate the updates that have been given to us concerning the firmware and hopefully things won't change in that regard.  Keep us informed please.  

Zuneless

cpare said:

"Lastly: Push the clock request down to where it should be, if your spending $200+ on a media player, you probably already own a cell phone or PDA with a clock on it already."

Dude. I also have a clock on my VCR, and one in my car. But I don't carry either of those into the gym, where I am in frequent need of a clock & timer/stopwatch. I also don't carry my phone into the gym, and I don't have a PDA. If I'm spending $200+ on a media player, I expect it to have a freakin' clock!

So, for all those gym-rat Zune owners out there, let's hear it for clocks and timers!

Disclaimer: I don't own a Zune, and I really couldn't care less whether or not the Zune ever features a clock. But, in the spirit of honest and open debate, I just had throw in a counteropinion.

Isn't this *fun*?

admin

well spoken, Zuneless

Aaron

One Word: Unbelievable.

VeloriumSatire

Gir, I was really looking forward to my syncing issues being fixed. D: Ah well, I'll trust you with the "soon" thing and I'll go one step further right now to call that soon means Thursday at the earliest and Saturday at the latest. Speculation at its best. =)

Chris

comment removed by Cesar - see rules here: http://zuneinsider.com/archive/2006/11/27/if-your-comment-got-deleted-here-s-why.aspx

feel free to re-post your comment w/o the swears, or insults :)

Adam

I woke up looking for the update, sad :(

thefileclerk

look i understand that there may still be issues with the patch, and blahdy blah de blah, but if this is how microsoft continues with there updates of firmaware, one of the major resons i bought the zune, people who own the zune will stop using it out of spite and people who dont have one will absolutly not buy one.

timedrifter

**Hands Chris a Valium**

Dude take a pill...

Just a side question

Is that little girl in the bottom right hand corner (you know the one that flips everyone off) a Representitive Microsoft?

Bar

You people need lives.  I understand the frustration for those with skipping problems.  But (and I know I'm going to catch a lot of flack for saying this) having to wait a day or two for the fix is not the end of the world.  If this delay is enough to ruin your life, you didn't have a life to begin with.  Get one.

It's a media player.  It's music.  Yes, I love my music too.  And yes, the Zune is a  nice pricey piece of technology.  And yes, I know you hate to have to wait for a fix for something that you paid good money for.  But life WILL go on.  The sun will set tonight, and it will rise again tomorrow.  Nobody is going to die.   Countries aren't going to go to war.  The Earth is not going to spiral into the sun and be incinerated.  Some songs are going to continue to skip for a few more days.  

It will all be ok in the end.  Close your eyes, breathe slowly and deeply, and keep repeating to yourself "I will live.  I will live.  I will live..."

thefileclerk

one more thing, i am saying at least monthly thats all. All they need to do is fix one problem at a time and release one update that fixes one thing. I mean, I used to play world of warcraft and the fact that they updated every tuesday, even though it may have been just to fix a bug that three people may have had was very pleasant.

Chris

Cesar thanks for deleting my comment!  You're absolutely right.  How unfair of me to point out the obvious.

But at least YOU got my message :)  

thefileclerk

bar:

we do have lives. If we didnt, we wouldnt be able to afford the thing.

Chris

@Bar

"A day or two for a fix"  I'VE WAITED FOUR MONTHS FOR A FIX!!!

clemonator

So admin & the Zune team... Were you expecting this? I mean we have a 50/50 thing going here.  I for one am having the skipping issue on not only my Zune Pass files BUT also some of my non-DRM'd ripped CDs as well.  Explain that one.  

Anyway... I too am one of those people who signed in this morning and did a firmware update to get the no-skipping love...

This is a most frustrating issue.  Since I am both a Microsoft & Zune fanboy I must defend them in ever way however at the same time I must admit it's very frustrating that a company as big as Microsoft couldn't deliver something when promised.  I would get my butt handed to me if one of my end-user/customers where I work were promised a deadline and I didn't deliver and I could only get away with it if I gave them a valid excuse.  A date has not been met and no excuse given.

The funny thing is at this point the team is doomed either way.

Help me be the fanboy I wish to remain-true and loyal to Microsoft... Well, except for Bob... Oh, I hated Bob with his wee beady eyes. And that smug look on his face.

Nelson

Maybe they'll surprise me for my birthday and release it with some hidden features :).

Bob was cool man, cool. In fact, I'm going to go crop Bob and put him on my Zune.

Chris

I also think it's hilarious that within the last week OfficeMax and others were "dumping" their Zune stock for under $200.  

The people selling it don't even believe in it.

Funny!!!!

thefileclerk

If I remeber an article I read recently correctly, there was a large confrence of those working on the zune and somone went up on the podium turned on there zune's wireless and checked to see if anyone who actually ran the project had there wireless on. Just one person, and he may have turned his on out of pity. I really really hope they make a turnaround.

Nelson

That just means more Zune players to more people at a cheaper price.

Also, it was a special that lasted a few days iirc and it's a steal considering what the Zune offers. I wish that was available when I went to buy one.  

For a person who owns a Zune you're sure doing a lot of fanboyish bashing. Sort of makes your crying about the skipping look illegitimate.

thefileclerk

imagine if they made the zune code opensource. imagine all the tricks mods and amazing things that would pop up.ah well.

Chris

@Nelson.

If me complaining about the skipping on my Zune that I paid $249 for makes me a fanboy of IPOD. Then what does it make me to say that I would never again by any MS product?  

Zuneless

Chris said:

"I also think it's hilarious that within the last week OfficeMax and others were "dumping" their Zune stock for under $200."

That could mean anything, including the impending release of a new model. (And "new model numbers" or SKUs, can be issued for incredibly minor changes.) Or, it could just mean they are testing various price points. Retailers do things that might look odd to the general public all the time.

Perhaps they are being told to reduce the price on older product because they are about to receive a new shipment with FW 1.3 already installed?

Relax. I don't think retail is ready to give up on Microsoft or the Zune. Let's not jump to conclusions, here.

Zuneless

thefileclerk said:

"imagine if they made the zune code opensource. imagine all the tricks mods and amazing things that would pop up.ah well."

Wow. That might make *me* pick up a Zune!

Better still, imagine if Sony opened up the PSP platform? Now *that* would be a powerhouse.

I think companies that neglect or actively stifle the "homebrewers" and hobbyists do it to their own detriment.

Of course, there may be legal issues involved here. MS and Sony might not be able to open up the Zune and PSP platforms without getting themselves into legal trouble. (Both of these products probably depend on intellectual property (codecs, for example) licensed from others.)

Nelson

@Chris:

If you have a Zune with a skipping product, wouldn't you want the product to do good so your problem is eventually fixed?

Here you are finding some lame reason to backup your point on how the Zune is failing in your eyes.

It makes your story highly unbelievable from where I'm sitting.

DaveWorld

I don't think a new model is coming out anytime soon for Office Max to reduce the current model's price, and FW 1.3 won't be such a large update to cause the price drop. It's a software update that does not exclude the old model, so I'm not buying that one.  

Perhaps it's seeing a large return rate

Perhaps after the holiday buzz, not many are being sold.

Matt

k

you better make it worth our time for the update guys. its been 4 months, the only way i'd be satisfied is if you fix the problems, give us a better program to use(i hate sitting there watching my videos convert when they could already have been converted), A CLOCK, and give us some hidden features, ESPECIALLY the hidden features, i'd be happy if your just working out some problems with the WiFi, sayyy letting us use it to access internet etc. but if your update is just to fix the skipping and give us a god damn clock, you guys would seriosly, no joke, seriously let down SO many of your buyers, also it would really be pathetic if for 4 months, you guys couldn't even do more than do those little things. Im not really angry etc, im just very very dissapointed and a bit fustrated. i woke up and i came here right away and nothing. nothing for me..

TiredFan

Just a little heads up on an article http://www.engadget.com/2007/03/20/five-things-microsoft-needs-to-do-to-fix-the-zune/

I normaly ignore their Zune stories, but i had to agree with some things here.

Dont worry, i realise there are things happeneing in development behind closed doors and you guys will wow us with some good stuff later.

This is just FYI and worth some notice.

Good luck.

p.s: I dream of Vista sideshow integration, somewhere in those menus. ^_^

nomorezune

This is totally unacceptable. You Zune guys need to stop partying and start listening. I take my Zune with me to work (i'm a subcontractor) and ALL DAY long it skips, so I was pleased to hear there would be a fix for this on MARCH 20...this morning before heading to work I checked Zune, and surprise surprise! No fix. Well needless to say I'm not happy about this. So when I got off work this afternoon I boxed everything up, including the a/v kit, premium headphones, and Zune and headed over to Circuit City where I returned everything and purchased an iPod video. I would not have done this if the fix had come out today, your loss I guess. I should have listened to everyone and just got an ipod in the first place but no I had to be stubborn and go with something different and it ended up biting me in the ass. Who seriously wants to pay $250 for something that doesn't even work? Microsoft should stick to the Xbox and Windows, leave music players to the professionals, Apple.

Chris

@Nelson

@Zuneless resprectively.

I don't need to prove to you that I've had 4 Zunes (exchanges) all with the same problem.  In fact all I care about is Cesar hearing my complaints.  Thanks for your thoughts though.

Having managed several retail (major chains) I can assure you that the reason OfficeMax is selling the Zune for $179 is to deplete inventory and close out the line.  Originally MS said they were taking a hit on the Zune launch financially.  They also set the price points for the original launch and even negotiated a rebate with several retailers on specific SKU's(staples being one).  All that said OfficeMax profit margin was very lean to begin with.  If their selling them for $179 I would bet that it is close to their cost on the product.  You don't do that to get people in the door or make money on the accessories. You do that to deplete inventory of a slow/non-moving product.

I will bet that in a month OfficeMax will no longer carry the Zune.

eth3lial

How about adding support for Home Server? I love the beta, but it sucks that now I moved all my media from my main machine to the WHS, I can't stream any of my Zune content! I am sure the products will work at launch ... just want. it. noe.

Ricardo Dawkins

ummm..yada..yada...well expecting the update soon while my Zune is working like a champ churning music (Alexandre Pires, Sean Paul and CSS right now) and doing some FM radio duties for almost 8 hours....gotta love this device...

Cesar, BTW. Why the programmers or the firmware/hardware team don't post on this blog ? The firmware is already delayed they can post something besides churning code in the background. Just 1 or 2 lines like..."We will surprise you all soon" or something like that.

Ricardo Dawkins

comment removed by Cesar. Come on Ricardo, you of all people should know the rules ;)

admin

Ok, guys, quit the fight club tone of the comments.  You are all valid and honestly, going through these comments to regulate is getting a little tiring ;)

please have a look here before you post: http://zuneinsider.com/archive/2006/11/27/if-your-comment-got-deleted-here-s-why.aspx

Interesting engadget article there - thanks for sending. It kind of reminds me of this quote:  "First they ignore you, then they laugh at you, then they fight you, then you win."  - Ghandi

Ricardo Dawkins

ey Matt....an article from the short sited Mac centric Ryan Block that could not install the Zune software on a Media Center machine not support when the Zune was released is not welcomed by me...but at least he got some nice points.

But why he should not recommend five things that Apple should fix on the current ipod before releasing the iphone. things like:

Scratch-tastic since G1

Poor SQ since G1

No radio since G1 on the DAP body.

No revolutionary features since G3

Get rid of iTunes for Windows.

Chris

Cesar removed this comment, too, because . . . this whole blog is a conspiracy against chris ;)

admin

you guys should make up

Chris

Who said anything about conspiracy?  I was merely pointing out the obvious...Again ;)

admin

<cesar goes up to give Chris a high-five>

FWIW, I delete w/o zune/anti-zune bias. People are entitled to their own opinions, just not entitled to disrespect other users. Except you, Chris ;)

Albert

I wish I was back in the mode of having forgotten about the update. I was so busy with homework yesterday, I completely forgot. Now, that I just remembered and I find this post...well, I wish I would have never read about an unspecified date, I just hope it's honestly soon.

Chris

Am I allowed to disrespect others?  Or are others allowed to disrespect me?  LOL

BTW for the record I do own a Zune!  So can I bash now or should I wait?  

Cesar Hi-Fives are so 2004. You of all people should have known.

Nelson

I'm feeling a little left out. Am I out of the social or what?

Nathan

look, i love the Zune just as much as most of you do. i've been an avid supporter of it since it came out and i go around telling people to buy one. but this is ridiculous. The Zune has A LOT of things that should of been done with it. and honestly i'm sick and tired of the promises we keep being fed and not seeing anything happen. I'm sure you guys are working on stuff behind closed doors, but seriously look at that engadget article. And i'm sorry but Cesar and the rest of the Zune Team, unless you want the Zune to be another player like the Sansa or Zen that will never succeed beyond it's fan base, you need to start doing some major upgrades soon and start adding new stuff into the Zune that we've been asking for since the release.

C

thefileclerk:

"people who own the zune will stop using it out of spite and people who dont have one will absolutly not buy one."

Microsoft don't care if we don't use it why would they when they already got our money for this piece of junk in their pockets.

Admin

Lolz! I hope it comes out soon... :) Cant wait though!

swanlee

they better delay it a few days to add lossless audio support, I'd hate to wait till 1.5 or 2.0 to get what hsould have been included in the 1.0 release.

LOSSLESS AUDIO SUPPORT!!!!!!!!!!!

Crystal

Are you M$ guys listening?

Ricardo Dawkins

"Las Chicas del Can" on my Zune....great SQ. Take that ifanboys....Hope you SQ gets better if you jumped from zune to ipod 'cause of the skipping. That's a BAD decision ppl. SQ will always be the same. Skipping will be solved.

nighthawkz6

Hmmm....this what shows what a small Zune team are. Okay, so Microsoft is a business company right?

!

I am 15 years old and I go to business school and I have learned a lot. This is what I would do as a business manager:

Set up a blog concerning updates/suggestions/views. Read updates on user's blog and check what problems people are having. Call in Zune firmware team to immediately start fixing problems and NOT set a time date. This way, they have more time to put mind to the firmware update and not release a buggy one. After that, I'll send in some guys from Zune marketing team to promote Zune at Zune party's. Keep sending Zune market team to various places to get the word out. Have firmware team address issue 2 months after last firmware update. After all the issues are out, have firmware workers suggest ideas from blog entry's. Immediately start working on new features at the same time, reading blog entries  about bugs and fix them as I get a small firmware team to do the features. After 4 months, get feature update out. Then, start working on Zune 2.

This is what should've been done by the beginning. I'm not trying to make you look bad Cesar BUT I get frustrated sometimes at the Zune team itself, not the Zune.

Remember, I am 15 and look already at how am I thinking..

RCX

It's a race, see which gets its first! Zune FW version 2.0, Vista SP1, or XP SP3 lol. Only to be fair though, guys who were surprised that the FW didn't get an update today, he mentioned there would be a delay several days ago. until then, unicode unicode unicode unicode unicode ;).

nighthawkz6

Just to add to that, I'm not trying to be a pr*** but who gets the better soldiers: Army or Marine? Ya that's my point..I WANT the Zune to be successful so I can show my friends what I can do with it and not regret it on buying an iPod.

Sometimes, ya just have to take a few hits in the nuts to understand!

dead jim

@RCX

i don't see where he made the announcement several days ago.  i see the one made yesterday, the 19th, but i missed the one from several days ago.  perhaps you could link me.

that said, i do understand that cesar himself doesn't do any code, so he has no control over these things.  it is, however, his job to talk to the public about this, and that means he's the guy on the frontline all the time, not just when someone's name goes on a guestlist.

John

I checked right as the clock turned to midnight and no update.  So I went to bed dreaming of listening to my music without annoying skips and pauses, and waiting for my Zune to catch up with my button presses.  Woke up and still nothing.  How dissapointing.  

So I've been paying for the Zune Pass since I got my Zune.  Is Microsoft going to cough up some credit for the last 4 months since all the songs skip?  And for all the tricks- leave the backlight on, plug it in to the car charger, whatever- none really fix the problem.  The firmware is what we've been waiting for to fix it, and we just got punched in the gut.

I so want to be proud of my Zune, show it off and share it, but how can I when the most basic function of playing music doesn't work?  

k

my friends call me an idiot for not getting a ipod video, i had to give up my nano to get a zune also and all i want to do is shove it in there face that the zune is better but right now im finding it hard to do. If WiFi had internet and it had a bit more features i can laugh in there faces and call them stupid. i was hoping to do it today but i guess i have to wait =S, i have faith that you guys will not let me down, and if your update does alot and gives us tons of features etc. i would be forever grateful cause i get to make fun of my buddies =]

nighthawkz6

The facts is folks, they don't want to extend the features of this 1st Gen because they call it the "baseline". But realistically speaking, this is not November 14, 2001. This is March 20, 2007. 6 Years ago, the iPod was born. From day one, it supported the basics+more. To be truly honest, you may think that not a lot of people bought the Zune but I'd say 50% of so bought it intending that it would be updated with the features. We all understand that you were on a tight time frame to get this out, but are we understanding that basic features such as "skipping" will not be fixed.

Mostly everyone knew that this thing is being updated from day #1. We knew that the iPod had more in day #1 but we took a RISK. A RISK that doesn't cost cheap but the hard earn money that our parents, grandmothers, grandfathers, aunt, or who ever bought this make. If we had known that this would be the "baseline", 75% would have gone iPod. But we trust Microsoft as a company. We believe in them. So far, we are still stuck in the dark. This is very sad. THIS IS PATHETIC! THIS IS SO PATHETIC THAT THEY CAN'T FIX A SKIPPING PROBLEM WITHING 3 WEEKS BUT IT TOOK THEM 3 MONTHS. God knows when 1.3 will be released.

We are early adopters. We are the ones that show the Zune to people. We are the ones REALLY promote the product. We are the ones that set trends.

Frankly, a business like this is not run by the managers, they are run by the people. We are the ones with amazing ideas.

Are you going to sit around until Sansa Connect releases their new Wi-Fi device that will be able to DL Rhapsody tracks from hotspot and send songs from your library limitlessly, or are you going to get your ass and your team moving and release an update?

I guess Microsoft is not an innovation. They wait till the others innovate first. Who gives a flying F*ck about the RIAA? Those guys won't do sh** to a company this big.

"RIAA SUES MICROSOFT with $1,000,000." Who gives a flying bird when $1 mil is pocket change. Microsoft are such professionals and I know deep inside their hearts the workers themselves want to really innovate. But what are they going to do when they let others take the risk or are you going to listen to the community just as the Xbox team did with their product. You know what? They Succeeded.

If you keep partying, horsing around, and delaying simple fixes such as a bloddy skipping problem, YOU WILL FAIL.

Zune 1? Baseline! But Zune 1 is your only chance of survival. Fix version 1 and we will all gladly buy Zune 2. I promise you that if in 2 months you release a workable Wi-Fi feature, you will have the Zune-byers-ipod switchers begging to sell their ipods for the Zune.

This comment will show how man enough you really are..

zune slipping

sears is dumping zunes on ebay for cheap,

Sotto Zero

Welcome to the soxial.

Ooops. I'll fix that. Zune. Eventually...

nomorezune

@Ricardo Dawkins, obviously my last reply to you was deleted and all for good reason 'cause you prolly woulda went to Mommy cryin' :-) Chill out, it's just an mp3 player, I plopped down $250 on the Zune, $100 on the A/V kit, and $40 on the headphones. After spending all this money I expected the thing to work and it won't even do that. Besides that, sometimes in silent moments or moments when the music went low I could hear popping and hissing (issue yet???) Not to mention the fact of the skipping. ooohhh the skipping....Today at work I felt like the girl on Spun who got tied to her bed and the cd skipped for like 3 days. I'm not an "ifanboy" I'm just an average Joe who wants his money's worth for a product and I'm sorry but $250 is a lot to spend on something that doesn't even work right. The Videos???? Where oh where are the videos on Marketplace?? I would love to see that day and especially to be able to find Sneaker Pimp's Spin Spin Sugar on there. I still love the Zune, and one day I know Microsoft will have a solid product that looks better than the iPod  IMHO, but until then...it belongs to Apple. I look forward to next Christmas when hopefully *crosses fingers* they'll have a red Zune with orange doubleshot or blue with  red double shot...(Ayyyy??? You guys should do that) I was just totally disappointed this morning about no Zune update and It's been kinda festering all day with each skip of my Robbie Rivera albums from Marketplace. My previous entry was a little harsh it's like I said, working in abandoned warehouses, and church dorms you kinda need something to get you through the day unfortunately Zune kinda did that and iPod can do that *shutters at the thought of having iTunes 7 on computer again*

Kyle

This sucks.  I can't say I'm surprised though.

:(

Space Casey

Bravo, nighthawkz6! It seems the emphasis has been on prom